Our Prices


Our Prices

As our main income is from major corporate clients, we are able to offer the same high quality services to local small business users at a lower than normal cost.  Do not associate our lower cost with a junior level of skills – you will get the same expertise as our corporate clients!

Due to the nature of the work it is impossible to say how long a particular job will take.  We tend to find our customers have a number of issues they need sorted which can be undertaken at the same time, and typically most visits are between 1 and 2 hours with the majority of visits nearer 1 hour.  We have never exceeded 2 hours charge on resolving a problem on a single computer.  (Note:  Multiple computers tends to take long than multiple issues on the same computer)

We try and charge fairly, so even if a problem resolution perplexes us for longer than it should, we will take this into account.  After the first hour we charge in 5 minute blocks and round down in your favour.  As cost is a critical issue for small businesses, please feel free to contact us for client references who can vouch for our very fair pricing policy.

Prices for Small Businesses (<10 users)

The following prices apply to small businesses of up to 10 users.  If you are larger than 25 users then please contact us to determine our prices, as this will depend on your size, complexity and support/project requirements.  Please also see PQ Services for our offerings to larger organisations. Within 5 miles of Melksham (including Bradford on Avon; Trowbridge etc. See Map below)

PRICES FROM 1 JANUARY 2016

  • First hour: £50
  • Subsequent hours  (billed in 15 minute increments):  £50

Within 5-10 miles of our location (including Chippenham; Devizes; eastern-Bath; Westbury etc. See Map below)

  • First hour: £55
  • Subsequent hours  (billed in 15 minute increments):  £50

Beyond 10 miles of our location:-

  • Please contact us to discuss as this will vary on distance; time; and amount of work undertaken.

Prices for Small-Medium Businesses (10-25 users)

PRICES FROM 1 JANUARY 2016

The following prices apply to small businesses of up to 25 users.  If you are larger than 25 users then please contact us to determine our prices, as this will depend on your size, complexity and support/project requirements.  Please also see PQ Services for our offerings to larger organisations. Within 5 miles of Melksham (including Bradford on Avon; Trowbridge etc. See Map below)

  • First hour: £55
  • Subsequent hours  (billed in 15 minute increments):  £55

Within 5-10 miles of our location (including Chippenham; Devizes; eastern-Bath; Westbury etc. See Map below)

  • First hour: £60
  • Subsequent hours  (billed in 15 minute increments):  £55

Beyond 10 miles of our location:-

  • Please contact us to discuss as this will vary on distance; time; and amount of work undertaken.

Payments, Invoices and Receipts

Home businesses need to pay cash on completion of job.  Small businesses can be invoiced with 14 day payment terms. Receipts can be provided within 48 hours post payment via eMail. All payments and invoices will be issued via our company PQ Services.  Your IT Help is simply a trading name of PQ Services aimed at the small business market. We are a legitimate tax paying company, but we are not VAT registered by choice.  This keeps the price down for your benefit.

Map of area covered

Below is a rough map of area covered.  Red is about 5 miles; Green is 10 miles.  If you are on the border we will favour the cheaper option for you!  We can provide assistance beyond the green zone but will have to charge slightly more.  Click map to zoom in.